Shipping policy

1. Order Processing Time: From order creation, we allow up to 5 business days for shipping. This period is necessary to ensure proper preparation and packaging of your product, thus guaranteeing its quality and accuracy.

2. Customer Responsibility: The customer is responsible for paying all taxes incurred upon delivery. This includes, but is not limited to, duties, import taxes, and any other fees that may be imposed by local or national authorities.

3. Shipping Notifications: Once your order has been shipped, we will provide you with a tracking number through which you can track the progress of your delivery.

4. Tax Policy: It is important to note that taxes and duties vary by country and region. We encourage our customers to inform themselves about any additional fees that may apply in their area.

5. Changes and Cancellations: If you need to make any changes or cancel your order, please contact us as soon as possible. We have limited time to make changes once the order has entered the processing phase.

6. Inquiries: For any questions or concerns regarding your shipment, please do not hesitate to contact us at info@gramo.mx